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Privacy Policy

Last updated: June 2, 2026

Introduction

Cove Dive respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or book our services.

Information We Collect

Personal Information

When you book an expedition, we collect:

  • Full name
  • Email address
  • Diving certification level and number
  • Preferred expedition dates
  • Any additional information you provide in booking requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use collected information for:

  • Processing and confirming expedition bookings
  • Communicating with you about your reservation
  • Sending pre-dive safety and preparation materials
  • Improving our website and services
  • Complying with legal obligations

Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

  • Marine Parks Authority when required for permit compliance
  • Emergency services in case of diving incidents
  • Service providers who assist with website hosting and email communications

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are maintained for seven years for insurance and legal compliance purposes.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]

Address: 47 Marine Sanctuary Drive, Port Douglas, QLD 4877, Australia

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